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activematters | FULL APPEALS PROCEDURE

Any candidate who is unhappy with any aspect of the assessment and /or the award process should firstly discuss any problem with their assessor / tutor to see if it can be clarified to an appropriate conclusion.

Any candidate who is unhappy with any aspect of the assessment and /or the award process should firstly discuss any problem with their assessor / tutor to see if it can be clarified to an appropriate conclusion.

If the candidate still feels they have a complaint, the next stage is to arrange to discuss the situation with the Centre Manager, when a formal appeal can be recorded.

The Centre Manager will make a record of the candidate’s complaint and evidence with dates and relevant information / circumstances

The Centre Manager will attempt to find a solution with the student, assessor / tutor.

If a satisfactory solution is not achieved the Centre Manager will arrange an appeals panel to judge the complaint. The panel will consist of the Centre Manager, a Course Tutor and an advocate for the learner.

The appeals panel would be held within 20 working days of receiving the complaint.

The result of the panel's decision must be made to the candidate within 10 working days.

The Centre Manager will notify the awarding bodies External Verifier of the complaint, appeals panel and the result also with 10 working days.

A full record of the minutes from the panel will be kept on file.

If the student is still not satisfied the Centre Manager must outline how the candidate can contact the awarding body with regards a full appeal.

* The Centre Manager can contact the awarding body at any time for advice / guidance. 

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